Together, we can make the world a better place
At TORSH, we believe that we can change the world by improving the educational experience for students by helping teachers develop and grow. If you are passionate about education and want to be a part of a team that truly cares about what they do, we’d love to hear from you.
We are seeking to hire a Customer Success Manager to help us manage, deepen, and grow our relationships with our customers. In this role, the Customer Success Manager will manage a portfolio of customers to maximize their user experience and achieve their partnership goals. Success in this position requires great planning and people skills, the ability to constantly think about new ways for our customers to utilize our products, and facility leveraging data to help tell a story. The ideal candidate will have experience working in the education industry, managing projects from start to finish, building relationships with stakeholders at all levels of an organization, and juggling multiple tasks and priorities at the same time.
Who We Are
TORSH is a New Orleans based education technology company that produces TORSH Talent, an online coaching and professional learning platform that enables organizations to support educator growth through the entire development cycle of observation, assessment, goal-setting, feedback and coaching. Our mission is to improve student outcomes by increasing educator instructional effectiveness; we do this by harnessing the power of video, actionable data and expert coaching to promote high quality growth opportunities for all educators – accessible at anytime and from anywhere. TORSH currently serves a wide range of customers in the K-12, Early education, Early Intervention and Higher Ed sectors.
Title
Manager, Customer Success (MA, IL, OR, CA, TX, NC, or LA)
Description
Torsh Inc. is an education technology company that produces Torsh TALENT, an online professional learning platform that enables organizations to support educator growth through the entire development cycle of observation, assessment, goal-setting, feedback and coaching. We are seeking to hire a Customer Success Manager to help us manage, deepen, and grow our relationships with our customers. In this role, the Customer Success Manager will manage a portfolio of customers to maximize their user experience and achieve their partnership goals. Success in this position requires great planning and people skills, the ability to constantly think about new ways for our customers to utilize our products, and facility leveraging data to help tell a story. The ideal candidate will have experience working in the education industry, managing projects from start to finish, building relationships with stakeholders at all levels of an organization, and juggling multiple tasks and priorities at the same time.
Responsibilities
- Guide a portfolio of customers throughout their journey with TORSH to create an enduring, expanding, and rewarding partnerships
- Develop an understanding of key customer needs/goals and map out a recommended process for using the platform
- Develop and deliver synchronous and asynchronous trainings on the platform to all customer stakeholders
- Build relationships with all customer stakeholders and ensure their needs are met
- Conduct ongoing customer check-ins to review data, solicit feedback, and ensure customers are making progress towards their goals
- Manage the renewal process for all customers in a portfolio
- Collaborate with the company’s product development team to report bugs and design and develop appropriate product features for our customers
- Special projects/initiatives as assigned
Position Requirements
Knowledge & Experience
- 2+ years of experience as a teacher or provider in K-12 education, early education, and/or early intervention
- Experience as a Customer Success Manager or in a similar role (within the edtech sector is a plus!)
- Experience developing and delivering training/ professional development for adults
- Demonstrable passion for education and professional learning
- Project management experience is a strong plus
- Strong working knowledge of Google productivity suite (drive, sheets, docs), Excel, Word and PowerPoint
- Technically competent and familiar with web and mobile applications
Personal Attributes
- Exceptional planning, organization and time management skills
- Exceptional ability to prioritize tasks and manage multiple tasks simultaneously while meeting deadlines
- Keen attention to detail
- Self-motivated and directed
- Superior analytical, evaluative, and problem-solving abilities
- Ability to motivate in a team-oriented, collaborative environment
- Exceptional interpersonal, presentation, listening and written communication skills
- High level of professionalism and integrity; good judgment
- Superior work ethic and high energy level
- Experience and ability to work in a fast-paced, growing startup environment
Requirements
- Based in one of the following states: MA, IL, OR, CA, TX, NC, or LA
Featured Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Disability insurance
To apply please send your resume and cover letter to contact@torsh.co.